Refund Policy for Riverside Flower Studio
We want you to be thrilled with your flowers! If you’re not satisfied, here’s how we handle refunds and replacements:
1. Freshness Guarantee
We guarantee fresh, high-quality flowers with every order. If your flowers arrive wilted, damaged, or not as described, please contact us within 24 hours of delivery.
2. Eligibility for Refunds or Replacements
- Contact us within 24 hours of receiving your order.
- Provide a photo of the flowers or product in question.
- Refunds or replacements will be issued at our discretion.
3. Non-Refundable Situations
- Orders with incorrect delivery details provided by the customer.
- Deliveries where the recipient is unavailable or refuses delivery.
- Orders canceled within 48 hours of the scheduled delivery or pick-up.
4. How to Request a Refund
Email us at riversideflowerstudio@gmail.com or call (951)373-9454 with your order details and any supporting information.